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At Lamona Beauté, your satisfaction is important to us. We take great care in crafting quality products, but if something isn’t right, we’re here to help.

Please read our policy carefully before initiating a return or requesting a refund.

1. Eligibility for Return

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • The return request is made within 7 days of delivery
  • You have a valid proof of purchase (order ID or invoice)

Due to hygiene and safety reasons, used products, opened nail kits, or damaged items due to customer handling are not eligible for return.

2. Non-Returnable Items

  • Opened or used press-on nails
  • Nail glue, adhesive tabs, or tools
  • Items purchased during clearance or final sale
  • Gift cards or digital downloads (if any)

3. Return Process

To initiate a return:

  1. Email us at support@lamonabeaute.com within 7 days of receiving your order
  2. Include your order ID, reason for return, and photos of the product (if applicable)
  3. Our support team will confirm eligibility and provide return instructions

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order ID
  • Clear photos of the damaged or wrong item
  • A short description of the issue

We will arrange a replacement or full refund at no extra cost after verifying the issue.

5. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card issuer.

Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you want to exchange a product, please return the original item (if eligible) and place a new order separately.

7. Cancellations

Orders can be canceled only if they haven’t been processed or shipped yet. Please contact us immediately after placing your order to request a cancellation.

8. Need Help?

For questions about returns, refunds, or product issues, contact our support team:
📩 support@lamonabeaute.com